We think it’s always best to see what the people who use a service say, rather than the organisation who provides it. Please look at the following feedback from some of our clients.


Health Education England

They have delivered exceptional support to our staff, both one-to-one and in groups, while our organisation underwent large-scale structural change. Across two separate phases of change at HEE, the advice given to our staff provided reassurance at a time of great uncertainty. The work carried out was extremely helpful, as they were responsive to individual and corporate needs. As a result, their input was of great value to our staff and the process that we went through.

Gary Theobald, Head of HR & OD

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Birmingham Children’s Hospital NHS Foundation Trust

Over recent years there have been a number of key changes to the NHS Pension which may impact staff and their retirement plans.  To support our staff with changes to the pension scheme we introduced the Pension Support Service (PSS) in March 2014.  The Pension Support Service has been well received by staff and the activity levels are such that show the service has supported our staff in understanding their pension and the impact on their retirement plans.  Staff have received support both through the portal and through briefings/seminars as well as one to one surgeries.  The PSS has supported a number of pension related matters including:

  • The provision of advice and support for our CAHMS staff that may be impacted by change with the move to the FTB service model
  • Supporting staff affected by in-year salary adjustments regarding their pension contribution.
  • Supporting the workforce to understand their Total Reward Statements  (TRS). Staff who take the time to review their TRS are able to identify any data quality issues related to information held with ESR or by the Pensions Agency and accessing this information may reduce request for pension statements
  • Dealing with queries relating to automatic re-enrolment of employees
  • Independent advice and support for staff to make informed decisions should they be considering entering into a salary sacrifice scheme.  This is even more critical as the 2015 scheme is a career average scheme

With the introduction of revalidation for nursing, staff who are nearing retirement may require support in relation to their plans.

Theresa Nelson, Chief Officer for Workforce Development

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NHS Elect

We asked them to work with NHS Elect to provide pensions advice to our team, based on a recommendation from another NHS organisation. We were really delighted with the highly cost-effective and helpful briefing that Laurence Brown provided for us and we have subsequently asked him to support one of our clients in providing a similar service. I would highly recommend them as knowledgeable, responsive and good value

Caroline Dove, Chief Executive Officer

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South Warwickshire NHS Foundation Trust

Medical Services have been providing a Pension Support Service to our Trust since March 2014. We worked closely with the Team at the implementation phase to make sure that we brought the service, and particularly the web-site, to the attention of all our staff, many of whom who are based in community sites across Warwickshire.  We meet regularly with our Pension Adviser to monitor take up of the service and feedback any comments or issues from our staff.  As well as the regular pension surgeries, which are very popular with staff, the service has recently expanded to include pre-retirement seminars and education sessions for my HR Team.  We value our staff and see the PSS as a key element of the range of additional benefits we offer in recognition of this.

Ann Pope, Director of Human Resources

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Heart of England NHS Foundation Trust

With the Trust having to be accountable for all its spending, we have to show value for all the services we provide to staff.  The resources we have must concentrate on directly supporting our workforce, yet we are very mindful that the NHS Pension is more complex now than at any time in the past and so to have a service we can rely on for high quality, accurate help and advice is crucial.

We have worked with the Pension Support Service for over a year now and their excellent delivery of on-site surgeries, update presentations and Q&A sessions on the tax changes and the new Scheme to name just two is now an integral part of our staff benefit programme.

Their easy to navigate website is proving very popular and the knowing that there is a real person behind this to answer any questions our staff have allows me and my Team to leave them to it, safe that our people’s need for help and answers is in safe hands.

John Hood, Employee Services Manager

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